They want thoughtless clones, not thinking individuals - werkgeversreview Customer Service Representative bij Sun Life

1,0
28 sep 2009
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

They have an excellent pension plan and good health benefits, which really they ought to being an insurance company. They are very friendly to start with.

Minpunten

The training is awful. You never get taught about the actual insurance products so everything you do regarding them, is left completely grey.The actual trainers are often clueless about what they are teaching and personal opinions rather than business ones are the main force behind evaluation. This is such a political organization and if you don't connect with the right clique you'll be on the outside forever. Any creative thinking or questioning of company policies is punished. Pointing out a superior's mistake or even just asking "why?" will get you scalped. The company is practically 90% women so the bitchiness and back stabbing is abundant. (Please note that this is not a sexist comment as I am female). The corporation itself feels very 1984, for you have to fill out a DSC sheet everyday, showing what you worked on and how long it took you to complete each task. If you don't account for 90% the razor blades fall. Please note that running to the printer, mail room or washroom, and even time spent speaking with your manager or colleagues does not count as work time and must be made up.

Ontdek andere reviews over Sun Life

5,0
28 okt 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work Life Balance, Salary, Benefits

Minpunten

Communication channels are ineffective at times.

2,0
25 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

Minpunten

Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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