Pluspunten
Health insurance, 403B, willingness to work around your schedule
Minpunten
I have been working here for almost 3 years and I’ve had enough. Management is absolutely horrendous. If you have a legitimate question you either get blown off or get because I said so. There is a bit of a disconnect from management and patient service reps. Management are always in meetings and if there is a new process that comes out you’ll get an email and the rest is up to you to figure it out. And I think it sad that some information we have to find out from patients especially if it’s a doctor that passed away and is already getting buried and management didn’t say jack crap until representatives started asking. There is hardly any room for growth. You can move to a different line of business if you want but you will be doing the exact same thing and it will either be a lateral move or less pay. There are many companies that pay their employees better. There are some employees that started the same time I did, still know absolutely nothing about the processes, make more than I do, and I continually have to help them. Everything is now about stats and how fast you can get the patient off the phone but still “ help the patient with their needs”. Ever since they changed to the bonus structure it’s been disheartening because even when you know you are doing a good job, these bonuses are unattainable. I got to the point to where I don’t even look at it anymore. When the email comes in to give an update on how I’m doing I just delete it. Because even if you are low on issues, high on customer satisfaction, and your handle time is good, you will lucky to even get the minimum bonus.