SwitchThink Solutions

2,0

23 jul 2020

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

SwitchThink is a Credit Union Service Organization (CUSO) and a wholly owned subsidiary of Desert Financial Federal Credit Union. As a CUSO, it serves as an IT outsourcing vendor for credit unions nationwide, specializing in providing IT services around its KeyStone core banking platform. This allows it to share some costs of maintaining a fairly robust IT shop with other credit unions that sign on to its various service offerings and provides some opportunities for members of the IT groups that provide these services to gain varied experience across multiple credit unions. The best opportunities at SwitchThink are in management where salaries (200K-500K) and bonuses (25%-50%) are well above average.

Minpunten

Some downsides to adopting the CUSO model and selling your own IT shop's services to other credit unions: 1. Employees may do more work for essentially the same pay with more pressure and less job security since their justification for retention and access to opportunity is now based largely on how externally marketable their position is and whether they can generate external revenue. 2. Employees may be tasked with figuring out how to make their role externally marketable, but even if they succeed may only create more work for themselves and share in little to none of the benefit. 3. Work may get more demanding as the engagements increase and the volume of work increases and the nature of the work and challenges increase with the customers served from engagement to engagement. 4. If your IT group/role doesn't contribute to external engagements, you may be sidelined and cost/productivity managed to death. Some downsides of working under SwitchThink management: 1. Management says it is there to support you, but has little to offer. Be prepared to manage yourself and solve most everything yourself. They will probably not pony up additional resources or go to bat for you within the organization or with customers and will likely put the responsibility back on you to solve it yourself. 2. Senior management places a premium on group-think culture. Many qualified candidates have been recommended for currently open positions, but haven't passed the final Kool-Aid test. If you want to work here, be prepared to take a big drink and foam at the mouth how much you love it. 3. Bottom line: management mostly has its own back, so watch yours.

Reactie van SwitchThink Solutions

We are sorry to hear that you felt unheard in your role at SwitchThink. We strongly encourage our teams to share their ideas and feedback and we are grateful for your review. We will continue to listen to our team through conversations and through surveys where employees can provide anonymous feedback that goes directly to leaders. Through listening, we have made several changes to respond to our employee concerns and this practice will continue. We appreciate your mention of the varied experiences that SwitchThink employees often get to be involved in, which we believe is a major benefit of the CUSO model and taking on new clients. We are proud of the service we provide to our customers; we focus on listening to them and responding to their needs. We believe that everyone has a role in providing that excellent service whether they are customer fading or not. We continue to monitor our total compensation package to remain competitive in the market. Employee retention is important to us. We strive to have competitive salary, bonus and incentive packages, provide outstanding benefits and maintain a healthy focus on career development for all our employees.

Some opportunity, if you drink the Kool-Aid. - werkgeversreview Data Warehouse Analyst bij SwitchThink Solutions

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