Pluspunten
As a subsidiary of Desert Financial Credit Union, you will enjoy the same benefits that a DFCU employee would. This is the primary area in which the companies are similar. DFCU is a fantastic employer and contributor to the Arizona community. It's disappointing that this does not translate to STS.
Minpunten
The company culture is nothing like Desert Financial's. As a former employee of both, I can attest that the positive and collaborative culture that surrounds DFCU is nowhere to be found at SwitchThink. I cannot speak to all teams, but the majority of employees I came across were extremely overworked & overstretched. This problem appears to stem from the (S)VP level down. SwitchThink is a Managed Services Provider (MSP). They cleverly avoid this label by referring to themselves as a CUSO (Credit Union Service Organization). Any potential employee should understand the culture that comes with working at an MSP. The workload is only ever growing with the addition of each client, with no end. Growth takes precedence over the quality of service provided or the quality of life. There is no downtime to work on upskilling/learning beyond your role. Your tenure will be spent with your head below water, just occasionally coming up to breathe. The technical side isn't anything to write home about either, at least not positively. The amount of manual work that is required for each client is not scalable. Tasks that should've been automated 20+ years ago (not an exaggeration) are still done manually. In a role where the acceptable error rate is 0%, the goal should be to minimize human interaction, not solely rely on it for day-to-day, if not hour-to-hour, operation. You will find yourself performing tasks that are extremely repetitive and menial for potentially hours a day. Any attempt to improve or automate is swiftly rejected, with you being told that other teams are responsible and to focus on your role. With enough exposure, you're bound to make an error. The hope is that it's one that minimally impacts the client. It's simply a numbers game; you will have a human moment. If there's no impact to a client, you win. If there is an impact, do not pass go, do not collect $200, go directly to jail. You will find yourself completely misaligned from the company's goals. You will dread the news of a new client, knowing just how much additional work you're going to have to complete in the same amount of time with a 0% error rate. Trust your gut. Ask details about scheduling and On-Call expectations early on. Pay close attention to those you encounter, even from a prospective employee's perspective, if you look/listen close enough, you will notice just how tired & overworked everyone seems.