Pluspunten
Some individual team members were genuinely trying their best, but even they were clearly struggling against the constant chaos.
Minpunten
• There were essentially no processes in place , making every task a guessing game but ownership and responsibility.
• Requests came in from multiple directions and were frequently lost due to lack of communication and clarity.
• Critical issues often went unnoticed for weeks because everyone assumed someone else was handling them.
• Simple work took far longer than necessary because time was wasted trying to figure out basic workflows.
• Nothing was documented or standardized, forcing employees to restart from scratch every day.
• The operation was so disorganized that individual skill and effort had little impact against broken systems.