Pluspunten
I give this company 2 stars because there are some good aspects. Some study teams (NOT all) do try to support the CRAs. The Project Directors/Managers/COLs for the most part try to protect their CRAs as much as possible. However, there's only so much they can do because their hands are tied by Line Managers and Resourcing. Most studies utilize user-friendly CTMS systems, which is a plus for doing reports and organize site visits, etc.
Minpunten
CRAs (especially in certain units) are stretched beyond their limits. More and more CRAs who were promised to only be assigned to 1-2 protocols are now assigned to 3-4 and in some cases more. CRAs are traveling country-wide more often as well, which is causing much stress. Line managers do try to help, however, Resourcing is calling the shots and continually turns down requests to relieve CRAs who are over-worked and burned out. CRAs are considered machines, not human beings. There is no work-life balance being a CRA with Syneos Health and it will only be getting much worse with the amount of work coming this and next year. A mass exodus of CRAs is right around the corner and they aren't hiring new CRAs fast enough to cover. Syneos used to be a great place to work with high morale where CRAs felt valued and were actually happy. This is not the case anymore. PTO seems to be harder to accumulate for some reason. Benefits are just okay.