From The Best Place To Work...To The Absolute Worst - werkgeversreview Software Developer bij System C

1,0
17 jan 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Prior to May 2021 there were plenty of great reasons to be here. Since then, absolutely nothing positive to say about the company.

Minpunten

Anyone coming into System C today will feel like starting their new job on the Titanic after it has already hit the iceberg. System C used to be a family orientated company. Employees were treated like human beings, we all used to get together twice a year and the company shared it's profits amongst all employees. The pandemic was a tough period, like it was for many businesses but under the previous leadership, the company could have bounced back and turned profits we had no doubt. But instead, a new CEO comes in and systematically and underhandedly removed all of the existing senior management team and replaces them with his underqualified buddies from elsewhere. This is followed by rounds upon rounds and then further rounds of redundancies stretching the workforce so thin that the people who are left are doing the work of three or four people. Bonuses were restructured and measured against unrealistic targets, company parties were done away with and the overall mood of the workforce now is one of extremely low morale and motivation. Ironically, line managers will have empathy because they are in the same boat. There is no strategy, the products are littered with bugs because all of the developers were let go, customers are leaving in their numbers and all we are told is "the business is going through a transition". They don't know what they are transitioning to though to start with. They claim they are investing in the business but this is just throwing good money at bad decisions because the people at the top don't know what they are doing. When business decisions don't work out, more redundancies are made but the decision makers themselves remain and ready to mess up again. We work to tight and unrealistic deadlines then get pulled into town halls and urgent meetings where we have to sit through mind numbing presentations about something irrelevant to 99% of the employees job roles. The CEO talks about EBITDA religiously using jargon nobody understands then tells everyone this is why we wont receive bonuses. People are working at breaking point then we are told we need to push harder. Is it any wonder people are leaving this company in their masses? Those roles are then not replaced. They send out twice yearly surveys to staff asking for feedback. Staff respond giving candid answers, the biggest being salary which is nowhere near market rate. We then get pulled on to yet another company meeting to go over the feedback and the first response is "putting pay aside". Why send out surveys if you are going to ignore the primary response and not take others seriously? I have been a remote worker at this company for over 10 years, even prior to the pandemic. My work was always completed on time, even if I had to work longer days. I was told out of the blue that from January this year I had to work from the office full time. My nearest office being 45 minutes away, I have school runs and I am a single parent so I explained this was not possible only to be told by my manager that the decision was already made (from someone higher than him). Come this month because of childcare needs I continued to work from home, all work was completed on time as usual but I receive a call from somebody in a very senior position that I was facing disciplinary action for this. That was the last straw! I write this review today after just handing my notice in and walking out. Good luck to all the hard working people still at System C and I hope you all get out and find something better soon. This company is doomed under the current leadership.

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Reactie van System C
1y
Thank you for sharing such detailed feedback. Firstly, I would welcome the opportunity to have a conversation with you to discuss your feedback and concerns in more detail, so that I can properly respond to and action some of the issues you raise. Please do get in contact directly with me so we can have a proper discussion. I am most concerned to hear of your recent experience about returning to the office. Having spoken with relevant colleagues this is a situation we do not have a record of, and it is certainly not the experience I would expect any of our team to go through. As many of our reviews mention, we offer a high-level of flexibility, ensuring every member of our team can balance both personal and professional commitments. Please do get in contact so I can investigate this further. With regards to changes made to the business, when I joined System C, I spent a significant amount of time with colleagues right across our business, and the feedback was consistent that there had to be change in order to thrive and grow in a way that is sustainable for many decades to come. I truly understand that many of the changes were, and are difficult, and implementing new structures and processes is not always smooth, and I will always be open about where we are and why we are doing things. In order to ensure that our products and services remain cutting-edge we have to adapt to market needs which means at times having to make choices to allow for investment in areas which matter most to our customers. We continue to actively invest right across the business in areas such as AI, internal systems, new offices and operational functions and will continue to do so for the benefit of System C, our colleagues and customers across health and social care. Please do get in contact, I would very much appreciate the chance to discuss. Nick Wilson, CEO

Ontdek andere reviews over System C

3,0
3 jul 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Hybrid working Get to work in offices periodically in different UK locations

Minpunten

Not many social opportunities/events to attend

2
1,0
29 okt 2025
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The only pro is the remote / hybrid working.

Minpunten

I could write a lot on this, but the two biggest challenges within the company are: 1. Disorganized processes and slow decision making. Operations felt chaotic, more like the downside of a start-up than the upside. Decisions moved slowly, inefficiencies were everywhere and few people seemed empowered or accountable to fix them. The technology, infrastructure, and ways of working often felt outdated and unnecessarily manual. 2. A People team lacking credibility and capability. From leadership down, the People function appeared out of depth. Initiatives such as career frameworks and progression tools being introduced felt more like surface level exercises than meaningful strategies. Despite the talk of being “people focused,” the execution of any initiatives lacked clarity, consistency and genuine understanding of what employees actually need.

5
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Reactie van System C
5mo
Thank you for taking the time to share your experience. I’m pleased our remote / hybrid working suited you, but I’m sorry that other aspects of your time did not meet your expectations. We recognise that some of our processes and tools have been too manual and slow. As we integrate our group of companies into one organisation, we’re investing in clearer processes, better systems and sharper ownership so decisions move faster. You’ve also raised concerns about our People team and career development. Our career frameworks are currently in the design and build phase to create greater transparency, with a communicated deadline of the end of our financial year. Alongside this, we’ve introduced Development Planning, Squiggly Careers training and toolkits, and a mentoring programme to support colleagues with their career development. We appreciate your honesty and will use this feedback as we continue to improve. Tanya
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