Training does not prepare you for the job, yet you are expected to know what you are doing. Coaches and managers are unprofessional, highly patronising and rude. Staff contradict each other in regards to training you on the phones. You follow the advice of one coach, and another coach comes along and tells you off for doing the wrong thing. Breaks are very short. Your phone, purse etc has to be put in a locker while you work. Half of my training team quit within 2 weeks. Several of my training team cried during shifts and break times due to feeling unsupported or talked down to. It was a lot of hard, complex financial information that we had to understand fully. I am not an unintelligent person, this was the job I got after completing a university degree yet I felt stupid a lot of the time due to the way managers spoke to me and the insufficient training received.
