Unorganized and feels like a prison. Leaders belittle those that allow them to do so. Paperless environment works well for customer service department but isn't a good fit for the enrollment department. There is too much information to obtain and errors could result in fines or loss of insurance license. Inputting the information directly into the account isn't always an option since it depends on which system you are in when the consumer provides the information. Needless to say, this causes delays due to having the consumer repeat himself to ensure that you have captured the information accurately once you are finally able to get to a screen that allows you to do so. Oh and there is no way to have notepad and the system that we use, up at the same time. When you click on one, the other disappears. Also, the copy, cut and paste functions have been disabled...senseless!