Consistent pay shortages - werkgeversreview Customer Service Advisor bij TP

2,0
24 nov 2023
Aanbevelen
Goedkeuring directeur
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Pluspunten

Work From Home, team-like atmosphere, co-worker and leader support

Minpunten

I am consistently shorted on my pay. The "system" logs me out seemingly at random times, and other times it's as regular as clockwork: I am clocked out and sent action forms for supposedly leaving work early. You can submit to your supervisor the missing time, and hope it gets added back in. Sometimes it does, others not. I have had my pay shorted by this company more than any other company I have ever worked for. All the pay shortages in my lifetime are not to be compared with the blatant ripping off that Teleperformance has done. One or two instances of a pay shortage is all it has taken for other companies to get it right, and the shortages stop happening. In training at Teleperformance, my class was warned to keep an eye on our time, as it was known to be wrong. The supervisors can only do so much, this is an issue that needs to be addressed.

Ontdek andere reviews over TP

5,0
24 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

We have a fantastic team of supervisors that have our back when needed. We have a great team of agents.

Minpunten

Some days calls can be back to back with no time to breathe

3,0
16 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Minpunten

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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