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Honestly it's great! - werkgeversreview Retention Agent bij TP

5,0

11 okt 2015

Retention agent

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great opportunity, no favoritism. If you have good stats you get promoted. Pretty simple honestly just perform and you move up. Im with the ATT site and training is very thorough to a point. Good starting pay with amazing bonus opportunity. $11 hour with unlimited overtime and good bonus if you have the right stats. Fun friendly environment. You are literally making bank just being nice to people on the phone! Highly recommend you start before there are no more open spots left. Ogden Site

Minpunten

When you first start taking calls its almost as if your thrown into the ocean to see if you will sink or swim. Which can be slightly overwhelming at first but after about a week you're fine. Security is slightly extreme, security guards at both doors no pen/paper so you can't take notes which is a good/bad thing because it prevents fraud but if you want to write down important notes you can't. No phones which is fine with me. Not too many negative things.

Reactie van TP

Thank you for the kind words. We always make sure to provide a fun and positive environment for our employees while being rewarded with the proper incentives and great opportunities for career growth. We would appreciate if you share your feedback with us at http://bit.ly/TPHR-form. All the best!

Ontdek andere reviews over TP

5,0

24 jun 2026

Customer service representative (csr)

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

We have a fantastic team of supervisors that have our back when needed. We have a great team of agents.

Minpunten

Some days calls can be back to back with no time to breathe

3,0

16 jun 2026

Customer service expert i

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Minpunten

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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