Teleperformance - werkgeversreview Customer Service Representative (CSR) II bij TP

5,0
5 aug 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

Diverse Opportunities for Growth: Teleperformance often provides a range of career development opportunities, including training programs and pathways for advancement. Whether you're interested in moving up within the company or exploring different roles, there's typically support for skill development and career progression. Cultural and Global Exposure: As a global company with a presence in many countries, working at Teleperformance can offer exposure to diverse cultures and international practices. This global environment can be enriching and provide a broader perspective on various business practices and customer interactions.

Minpunten

High-Stress Environment: Call center roles can be demanding and fast-paced, often requiring representatives to handle high volumes of calls and manage difficult customer interactions. This can lead to stress and burnout if not managed properly. Limited Flexibility: Many call center positions at Teleperformance involve rigid schedules, including shifts that may span evenings, weekends, or holidays. This lack of flexibility can make work-life balance more challenging for some employees.

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5,0
24 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

We have a fantastic team of supervisors that have our back when needed. We have a great team of agents.

Minpunten

Some days calls can be back to back with no time to breathe

3,0
16 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Minpunten

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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