Pluspunten
No phone calls, no emails, just back-office moderating
Minpunten
Working there, from the office, felt like being in a prison. We had to be at our desks to guard the monitor and click every 30sec (even if we had no tickets) in order for the monitor to not go into sleep mode, otherwise we would have been penalized. Even if there was no work to do, we were not allowed to do something to entertain ourselves, for example reading a book or accessing the internet or drawing something. Nothing was allowed due to "security reasons". We were not even allowed to turn the lights on or off or change the settings of the AC. Management didn't care about their peoplea, it was all about looking good in front of the client. Only people who could/wanted to suck up to management were being promoted.