Work From Home-Insurance - werkgeversreview Customer Service Agent bij TP

4,0
1 apr 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

* work from home * flexible on schedules with make up time sometimes available * licensing is paid for by the company, as well as any classes that are required. * PTO * Can do full or part time

Minpunten

* have to take paid time off for every request off: this tells me the company does not want people to have vacations which is a HUGE red flag. Better way to avoid that is to give paid vacation that can only be used for vacation and sick time/appointment paid time off (or unpaid, that is fine too) can only be used that. * health benefits are terrible. Really expensive and high deductibles for "affordable" insurance, but unmanageable when you have dependents. If you need to use the insurance really only gives a discount. There is only one insurance that is listed with acceptable terms, but too expensive to take. I am forced to take this insurance since it is "affordable", but at least got my dependents a better insurance through someone else (I don't qualify). Maybe go through someone other than United Healthcare, they really do not care about their customer base.

avatar
Reactie van TP
1y
Thank you for taking the time to share your thoughts. We value all feedback and are always looking for ways to improve. If you have any specific areas of concern or suggestions, please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com

Ontdek andere reviews over TP

5,0
24 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

We have a fantastic team of supervisors that have our back when needed. We have a great team of agents.

Minpunten

Some days calls can be back to back with no time to breathe

3,0
16 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Minpunten

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle