Micro Management - werkgeversreview Customer Service Representative bij TTEC

2,0
13 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good infrastructure, Medical facilities available, Cultural Activities.

Minpunten

Micro Management:- I was on 18 surveys at 67 nps for the month and was put on a PIP whereas there wer colleagues sitting on 1 - 2 surveys at 100 nps for a month and wer giving leeway. People taking 1 month off and still no questions but people taking a day off due to valid reasons question based on adherence. Lack of R&D - 1 month traning taken by philipino colleagues of total no use, gain actual process knowledge on floor by self efforts which was still incomplete as no one has a clue about the process. External hiring for TLs and Managers - TLs and Managers have 0% knowledge about process aswellas SMEs, who the hell should you look upto, daily briefing irrelevant about ongoing slas and basic updates.

avatar
Reactie van TTEC
4mo
Thank you for sharing your experience. We appreciate your feedback on management, training, and process knowledge, as they help us identify areas where we can provide better support and guidance. You can also share your experience at www.ttecwehearyou.com so it reaches the right team. Wishing you continued success in your career.

Ontdek andere reviews over TTEC

5,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great company and good hours.

Minpunten

Back to back calls but is manageable.

avatar
Reactie van TTEC
4w
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
1,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The opportunity to work remote is the only pro.

Minpunten

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
Reactie van TTEC
4w
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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