Could be better - werkgeversreview Senior Customer Service Specialist bij TTEC

2,0
14 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

-The fact that you can work remotely.

Minpunten

-Salary stagnation is a real problem and the standard excuse is "no budget", which translates to no pay raise in 3 years. -Poor culture and non-existent management & HR. -Poor benefits, 50 EUR voucher is not enough. -Unrealistic and random (monthly) bonus scheme and data inaccuracy most of the time, which leads to delays in case you are lucky (or manipulative) enough to meet the targets. -No visibility which creates a toxic and shady environment. And the list goes on...

avatar
Reactie van TTEC
5mo
Thank you for sharing your experience. We appreciate your feedback on remote work, compensation, and workplace culture. Insights like yours help us identify opportunities to improve support, transparency, and our processes. You can also share your experience at www.ttecwehearyou.com so it reaches the right team. Wishing you continued growth in your role.

Ontdek andere reviews over TTEC

5,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great company and good hours.

Minpunten

Back to back calls but is manageable.

avatar
Reactie van TTEC
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2,0
19 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great benefits, great team (if you’re lucky)

Minpunten

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

avatar
Reactie van TTEC
2d
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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