If you like a challenging and rewarding career, TeleTech is the place for you! - werkgeversreview Senior Marketing Manager bij TTEC

5,0
31 okt 2011
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

At TeleTech, I've had the opportunity to work with people across the globe, and we have access to the appropriate resources to communicate effectively in a global company. In my job, I feel empowered to make decisions that will positively impact the business.

Minpunten

The only opportunity for improvement I see would be for our executives to communicate with the rest of the employees frequently about how the company is performing and what the priorities are at the moment.

Ontdek andere reviews over TTEC

5,0
26 aug 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good company good benefits jjbbbb.

Minpunten

Pay is low for the work load

avatar
Reactie van TTEC
9mo
Thank you for sharing your feedback. We’re glad to know you valued the company and benefits, and we also take note of your comments on compensation. We appreciate the time you spent with us and wish you success in your future career.
1,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The opportunity to work remote is the only pro.

Minpunten

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
Reactie van TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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