Needs to be more Selective - werkgeversreview Hyundai Email Case Manager bij TTEC

3,0
13 jun 2017
Aanbevelen
Goedkeuring directeur
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Pluspunten

It is the only company that has an Email Customer Support team that I can find. The Email team is awesome. We are dedicated to accurate customer service and they allow us a lot of freedom which fits all of our "control freak" personalities. I have never worked with a group of people that I have fit in with and never felt so much a part of a team. This is due to the people on that team.

Minpunten

The quality of people hired by Teletech leaves a lot to be desired. I have never worked for a company where so many just do not care if they do their job right. And why should they? A case is the responsibility of the last person that owned it. If mistakes were made in process, notes or anything else, it is not the problem of the person that did it but of the last person to work in the case. I spend a good 50-60 percent of my time fixing others mistakes. Teletech is also about quantity not quality. One gets written up for not hitting numbers but no coaching or consequences are placed on people that do not handle customers or cases correctly. When quality customer service has been part of your 20 year career, this hard to work around. I have almost been there a year and never had a coaching session with a team lead or lead agent. "Coaching ops" are a threat to employees instead of a learning opportunity.

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Reactie van TTEC
9y
Thank you for your feedback. We're really glad you like the work and team you're in! We agree, checking for corrections shouldn't be happening as you should be focused on helping out the customer. We'll see to it that checks and balances are in place, and that proper coaching must be given when the opportunity presents itself.

Ontdek andere reviews over TTEC

5,0
21 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work, training, and equipment provided.

Minpunten

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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Reactie van TTEC
5d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
1,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The opportunity to work remote is the only pro.

Minpunten

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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Reactie van TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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