They have outdated customer experience corporate philosophy. With outdate and unfriendly culture - werkgeversreview Anonieme werknemer bij TTEC

They like to harass and intimidate you when you want to better yourself outside of the company. The training is barely adequate. The tools you have to work with often don't work. They are definitely not customer centric. Their clients seem to not care about providing agents with adequate tools or power to use them. It's a very uncomfortable working environment. The metrics that they guage an agents performance by have little to do with providing unsurpassed customer service they seem to settle for adequate. If you happen to aspire to do the best to provide exemplary customer experience and create brand loyalty you are advised that their clients doesn't care about retaining customers just merely meet metrics. Management is not receptive to constructive suggestion. They have an arrogant culture.