TTEC

Reviews voor TTEC

Absolute worst training experience ever!!! - werkgeversreview Virtual Customer Service Representative bij TTEC

2,0

31 okt 2012

Virtual customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

They represent some great clients and they hire friendly, very competent people. Good choice of shifts to work.

Minpunten

Horrible technology! They claim state-of-the-art, but all software crashes constantly in the middle of a call with a customer...from one day to to the next you never know what will be working and what won't. Training is a disaster: new trainers that don't know how to train and aren't familiar with the products or software. 109 online courses to complete, but they don't address the issues you'll have while working,

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5,0

21 jun 2026

Licensed insurance agent

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Remote work, training, and equipment provided.

Minpunten

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

Reactie van TTEC

Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.

2,0

19 jun 2026

Patient support specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great benefits, great team (if you’re lucky)

Minpunten

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

Reactie van TTEC

Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.

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