Worst call center ever!!! - werkgeversreview Medicare Customer Service Representative bij TTEC

2,0
4 jan 2019
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Co-workers, pretty lenient about workers calling in, pay if they didnt go back to $10.50 hr

Minpunten

They try to enforce code policy but people would have on clothes as if they were going out to the club or they would wear their pajamas, house coat and house shoes as if they were at home. The lead would not let other leads help you if you had any questions. She would rarely help if you had questions. She would not take any sup calls for you even if they were kudo calls and you would get a couple of those per day. Before I left they raised the pay to $14.00/hr and would threaten to fire you if you didnt up sale. Co-workers cursing each other out on the floor while youre on thr phone with a member. Worst call center experience for me.

Ontdek andere reviews over TTEC

5,0
21 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work, training, and equipment provided.

Minpunten

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

avatar
Reactie van TTEC
3d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
2,0
19 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great benefits, great team (if you’re lucky)

Minpunten

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

avatar
Reactie van TTEC
3d
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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