Mediocre management politicians. Lot to improve in cultural diversity and fair opportunity aspects - werkgeversreview IT Manager bij TTEC

2,0
10 mrt 2013
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Standards and expectations are mediocre (except for in pleasing the bosses). This makes life easy if you treat it just as time spent for a paycheck. If you are good at corporate politics with minimal ethics, you can thrive here and make a decent living. Not much competition in quality of work or innovation (those are not the criteria in going up the ladder anyways)

Minpunten

Unpredictable lay off hurricanes many times a year (has been happening more often in the last 2 years) whenever the executive management fails to further impress the Wallstreet. Current IT leadership is letting the business down. They are mostly a combination of a few bureaucratic politicians survived in the company for a number of years AND a new flock of cost cutters (read lay offers) recently got hired who approaches everything with a shotgun because they do not have a clue on how to analyze the challenges and efficiently solve and innovate. No pay hikes or bonuses to the employees doing the heavy lifting - norm is to let them leave and hire new employees for higher pay. Promotions are mostly based on the 'likability to mid and senior level management' criteria - hard for a diverse cultural background to fit the bill (given the demographics of the current senior and mid level management).

Ontdek andere reviews over TTEC

5,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great company and good hours.

Minpunten

Back to back calls but is manageable.

avatar
Reactie van TTEC
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2,0
19 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great benefits, great team (if you’re lucky)

Minpunten

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

avatar
Reactie van TTEC
1d
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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