Proving ground / stepping stone - werkgeversreview Tech bij TTEC

3,0
20 sep 2013
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

It's a paycheck, you'll get some training, sit in an air-conditioned office and not out in the hot sun all day picking vegetables or breaking your back in a warehouse ... some advancement potential. If you go to work there have a two year plan that includes doing your very best, making some good contacts to use for references, take on extra work if offered, excel at some of your metrics and definitely try to meet all of them at least some of the time. After two years get the hell out of there. If you have followed a plan you should be able to leave on good terms, improve your salary outlook considerably, and be happier for the opportunity & experience.

Minpunten

Historically call centers move jobs around a lot. It's very easy to do with current technology, and tax credits from local and state governments pay for most of the startup costs. After a site has been in operation for some time the tax credits run out and the location is no longer profitable so they are forced to move on to the next city. Your job will probably only last three years at the most, depending on when you join the team.

Ontdek andere reviews over TTEC

5,0
21 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work, training, and equipment provided.

Minpunten

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

avatar
Reactie van TTEC
4d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
1,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The opportunity to work remote is the only pro.

Minpunten

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
Reactie van TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle