Went from OK to nightmare - werkgeversreview Customer Service Representative II bij TTEC

2,0
20 nov 2013
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Decent pay, I had a decent work schedule when I started, good revenue in comission, chances of moving up in the company are real.

Minpunten

Supervisor tend to treat women better, unjustified changes to your work schedule, as time goes on you will receive training to have more responsibilities but your pay will stay the same, supervisor wil ask you to come in for extra hours on your days off. QA is inconsistent. Relationships between supervisors and staff members would cause trouble between reps.

Ontdek andere reviews over TTEC

5,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great company and good hours.

Minpunten

Back to back calls but is manageable.

avatar
Reactie van TTEC
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2,0
19 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great benefits, great team (if you’re lucky)

Minpunten

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

avatar
Reactie van TTEC
1d
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle