TTEC

Reviews voor TTEC

Company more concerned with numbers than it's people - werkgeversreview Team Lead bij TTEC

3,0

20 jan 2014

Team lead

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good career advancement opportunities if you stick around and put in the necessary effort. Good overall work environment. Clear work expectations. Good co-workers.

Minpunten

Company is very process and procedure oriented, not people focused. It's easy to feel like a number and not valued. Pay is overall low and raises are not available in most positions. Typically you will only earn more if you get a promotion. The HC (Human Resources) department is very inaccessible to front line agents. As a manager it was difficult getting answers to questions or concerns. There is very high rep turn over due to pay and lack of career advancement options. Contracts change frequently causing agents and management to be let go with no warning.

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5,0

21 jun 2026

Licensed insurance agent

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Remote work, training, and equipment provided.

Minpunten

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

Reactie van TTEC

Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.

2,0

19 jun 2026

Patient support specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great benefits, great team (if you’re lucky)

Minpunten

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

Reactie van TTEC

Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.

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