TTEC

Reviews voor TTEC

Do not recommend working here - werkgeversreview Customer Service Representative bij TTEC

1,0

24 aug 2021

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

- Remote - Some roles are above minimum wage - Some projects allow the use of a company computer - Company offered benefits (I don't recommend unless you can't get any better insurance)

Minpunten

- TTEC software is difficult to remove from personal PC so if you have to work for TTEC I recommend NOT USING TTEC SOFTWARE on your personal computer and ask for a company computer be sent. - Loss of hours AND change of schedule in the middle of projects and when transitioning between projects without even a days warning - Forced to use PTO instead of paying employees for hours/days lost due to the company's error outside of the employees control - Some leads don't provide actionable feedback to help improve metrics - EVERYTHING is done via a ticketing system - Company basically treats people like a number including the Benefits department - Varying results when contacting internal company support (ASD)

Ontdek andere reviews over TTEC

5,0

30 apr 2026

Customer service agent

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great company and good hours.

Minpunten

Back to back calls but is manageable.

Reactie van TTEC

1mo

Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.

2,0

19 jun 2026

Patient support specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great benefits, great team (if you’re lucky)

Minpunten

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

Reactie van TTEC

Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.

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