Horrid - werkgeversreview Customer Service Representative bij TTEC

1,0
7 jun 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

It was a remote job. None other than that. Literally absolutely no pros about this company

Minpunten

Embarrassingly low pay, bad management, mediocre training, extreme micromanaging, no consistency in training or quality control. Don't take this job unless you want to be yelled at all day by customers and then demeaned by management who has nothing better to do than time how long it takes you to go to the bathroom.

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Reactie van TTEC
3y
Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to train our managers so that they provide the best leadership possible. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com

Ontdek andere reviews over TTEC

5,0
8 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good work life balance great people

Minpunten

Nothing really. Great pay the people are nice

1,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The opportunity to work remote is the only pro.

Minpunten

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
Reactie van TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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