Okay company but..... - werkgeversreview Product Support bij TTEC

4,0
9 jan 2016
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Easy to get hired and easy application process, the training is fairly easy if you pay attention. The people are great and from many different parts of not only the U.S. but the world which I thought was great.

Minpunten

They don't expect you to be there long I don't think, it really depends on who your trainer is and team lead, there programs are slow and don't work sometimes. Low pay

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Reactie van TTEC
10y
Hello! Some of our accounts can be seasonal, which explains its short-term span. Nonetheless, we appreciate your comments and would like to tell you that we are constantly evaluating our processes to ensure a better work place for you. Thank you for the feedback.

Ontdek andere reviews over TTEC

5,0
26 aug 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good company good benefits jjbbbb.

Minpunten

Pay is low for the work load

avatar
Reactie van TTEC
9mo
Thank you for sharing your feedback. We’re glad to know you valued the company and benefits, and we also take note of your comments on compensation. We appreciate the time you spent with us and wish you success in your future career.
1,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The opportunity to work remote is the only pro.

Minpunten

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
Reactie van TTEC
4w
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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