Review - werkgeversreview Inside Sales Representative bij TTEC

2,0
1 mei 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Training opportunities are good, international teams.

Minpunten

They are firing teams while pretending everything is fine and claiming it’s the best place to work. But they fired entire teams, including people who had just joined the company. Some had even relocated to Kraków from other countries, only to be fired three weeks later. The company refused to help these people. There have been massive layoffs, but they conveniently forgot to mention any of this on their LinkedIn. Management is fake. They win awards, but offer no real support to the people they let go. There are discriminatory salary practices. If you’re Turkish or Polish, you’re paid the bare minimum. But if you’re German, you can earn over 10,000 PLN per month. They claim to support diversity and inclusion, but refuse to pay fairly. When people raise concerns, they’re told: “If you don’t like it, you can leave. This is a corporate company, people come and go.” Fake smiles, fake support, fake company. They hire over 100 Turkish workers while firing over 100 others, just to cut costs and replace them with cheaper labor.

avatar
Reactie van TTEC
1y
Thank you for sharing your experience. We understand your concerns and take your feedback seriously. We strive to create a supportive and inclusive environment, and we regret that your experience didn’t reflect this. If you would like to provide more details, please visit www.ttecwehearyou.com

Ontdek andere reviews over TTEC

5,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great company and good hours.

Minpunten

Back to back calls but is manageable.

avatar
Reactie van TTEC
4w
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
1,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The opportunity to work remote is the only pro.

Minpunten

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
Reactie van TTEC
4w
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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