Wouldn't recommend working there - werkgeversreview CX Specialist bij Tails.com

2,0
19 apr 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great and hardworking team 9 day fortnight remote working with flexible hours

Minpunten

- performance is extremely measured and even if you're hitting your targets it's never good enough, "you need to push for more" (but 100% percent is literally not possible in CX) - no progression or promotion in the role possible, they justify this by silly reasons (e.g. point above) - high staff turnover in CX - you're just a number and can't show any individuality in your customer emails - they constantly give you feedback (criticism) and encourage you to give feedback (but only want to hear positive feedback or they twist your words in your mouth and make you feel bad about saying it in the first place)

Ontdek andere reviews over Tails.com

5,0
11 okt 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Great team values - Clear / shared vision - Calibre of employees

Minpunten

Things can move quickly - make sure you can keep up!

1
avatar
Reactie van Tails.com
3y
Great to see such a positive review from a Pack member who has been through so many stages of change at tails.com. Thank you so much for taking the time for your review. Many thanks, Henrik Head of People
5,0
26 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Working for a company offers steady income, benefits, and a built-in team, along with structure and chances to grow your skills and career.

Minpunten

Working for a company offers steady income, benefits, and a built-in team, along with structure and chances to grow your skills and career. On the flip side, you trade away some control over your time and decisions, deal with office politics and bureaucracy, and face limits on flexibility and earning potential. It’s a balance of security and structure versus autonomy and upside.

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