They lie, honesty stops at the TL level, A Senior Ops Mgr. doesn't care, and pay along with bonus and spiffs are always late, they don't care if you can pay your bills or not. Tons of turnover, entitlement issues because they've been there a while. I have not found an honest Ops Mgr. yet. Remote work is gone and client is blamed, our client is work from home for 10 years! They lie!! Promotions come if you have a "relationship" with an Ops Mgr. Good luck if you're not a yes man, have a brain, or an opinion. They also always have meetings about what we are doing that will get us fired! Going to the restroom is considered work avoidance. Taskus always lets you know when you're not able to take your earned time off! Again good luck!