So many human stories - werkgeversreview Matchmaker bij Tawkify

Remote work Great community of co workers Kind management and leadership Connecting with people all over the country Getting to change lives!

The clients can have expectations that you just can't give them. If we could just build their perfect person, we would. The reality is that sometimes people don't see themselves the way they actually show up and it can be difficult to please everyone. However, the hundreds of success stories are what keep me going!

Amazing team, and great clients but service is sub par

Tawkify was a great company to work for, but about two years ago the business began shifting toward a more scaled and outsourced operating model. Key functions such as screening and date coordination were moved offshore, and matchmaker caseloads increased from roughly 20–25 clients to more than 80 clients each. Unfortunately, that was not the experience I originally signed up for. The focus seemed to shift from personalized matchmaking to a high-volume, production-oriented model. In my opinion, the quality of service declined as matchmakers were expected to manage significantly more clients with fewer resources and less individualized attention. As a result, many of the company's strongest and most experienced matchmakers chose to leave. While the company may have improved operational efficiency, I believe the client experience and overall quality of matchmaking suffered, making it difficult to justify the premium price point.