TeKnowledge

Reviews voor TeKnowledge

Some good, some bad, mostly bad. - werkgeversreview Tier-2 Technical Support Engineer bij TeKnowledge

2,0

27 okt 2023

Tier-2 technical support engineer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

-Remote (eventually was changed to hybrid) work -Most Team Leads are good people and want to assist and help you, even if they have trouble due to hurdles set by upper management

Minpunten

-Internal support hierarchy is EXTREMELY flawed -Training does not fully prepare you for live cases -Upper management like to have "town halls" where they ask for feedback, but then get defensive, talk in circles or even flat out ignore employee requests. While I worked at Tek-Experts, many employees were told that due to their case ratings being under a certain amount, their hours would be cut in half. Suspiciously this coincided with the opening of the Indianapolis location, as well as, *rumors*, that the company was having financial issues

Reactie van TeKnowledge

Thank you for sharing your feedback. We appreciate your positive note on our transition to remote and hybrid work, as well as recognizing the dedication of our Team Leads. We take your concerns seriously and will work diligently to address the issues raised with a focus on internal support structures and training programs. Your advice is valuable, and we are committed to fostering an environment where all employees feel heard and supported.

Ontdek andere reviews over TeKnowledge

5,0

18 jun 2025

Intune engineer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good place to work i like it

Minpunten

Not much pay transport to site

Reactie van TeKnowledge

5mo

Thank you for sharing your feedback. We’re glad to hear you enjoy working with us and appreciate the positive aspects of the environment. Thank you for helping us identify areas for improvement.

1,0

18 apr 2026

Critical situation manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

The paychecks don't bounce, at least as far as I experienced. You'll never ever have time to be bored, if you could call it that.

Minpunten

Completely toxic work environment, through and through. Ignores requests for Disability accomodations, uses the information gleaned from that process to institute write-ups. PIPs are their favorite tool ever, beside death from overwork.

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