Pluspunten
1. Work from Home Flexibility: Being able to work from home gave me the flexibility to manage personal and professional life better. It was a small but appreciated benefit.
Minpunten
1. Lack of Practical Training: There was a significant gap between theoretical training and practical application, making it difficult to perform effectively. 2. Unresponsive and Slow Systems: The technology and systems in place were often slow and unresponsive, hindering productivity and customer service. 3. High Turnover: Several colleagues resigned on the first day of production, indicating a broader issue with the work environment and preparation. 4. Abrupt Transition to Production: The transition from training to taking live calls was too abrupt, with little preparation. 5. High Call Volume with Limited Resources: The workload was intense, with high call volumes and limited resources to manage them effectively. 6. Negative Impact on Employee Morale: The overall work environment and management practices had a negative impact on employee morale and job satisfaction.