Telstra

Reviews voor Telstra

Engaging work with strong training but high burnout risk - werkgeversreview Customer Operations Specialist bij Telstra

3,0

4 mei 2026

Customer operations specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Strong compliance training and SOP-driven environment. Clear performance metrics and SLA discipline taught me the foundation of audit-ready documentation. SME promotion path within 12 months is real and merit-based. Coaching responsibilities gave me real stakeholder communication and training experience. Diverse case mix (financial hardship, payment extensions, business customers) kept the work intellectually engaging."

Minpunten

"High call volume creates burnout risk.

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5,0

23 nov 2025

Junior intern

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great place to work and gain experience

Minpunten

Pay isn’t that great in comparison

2,0

5 apr 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

real remote arrangement for most staff

Minpunten

There is no direction except cost reduction. While revenue is a concern, there is no general understanding on how to remove internal barriers that stop revenue from coming in. Business model is not sustainable and it is surviving by selling off asset and business at the point.

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