run run run! - werkgeversreview Studio Team bij Tend

2,0
4 aug 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

The coworkers you meet here for the most part will be great and you will gain a very quick understanding of dentistry, if you're looking to get into the field employee stipend to use towards dental care (that you have to pay for first and then get reimbursed)

Minpunten

Where to begin? - Most dentistry practices are 9-5 for a reason. Tend operates 7-7, which means that clinical staff calls out a LOT and then you're left either picking up the slack of extra patients as a clinical staff or youre the admin team struggling to account for less staff - Onboarding is non existent. You get two days max of an orientation and then get thrown in. Turnover of front desk/admin staff is so high, there is a large change you'll get training from the other staff members and not a manager or assistant manager bc they're simply too overrun with tasks. - The remote call center team known as "member services" is also highly untrained and underpaid so they are not at all equipped to be the front line of customer service, resulting in patients coming into their appts upset, misscheduled, misinformed, etc. - finally, the company continues to open up new locations and hire international teams to complete call center functions, but refuses to give current employees doing two/three roles worth of tasks any real raise - It is hard to find any in admin/front desk here who has been there more than a year

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Reactie van Tend
1y
Thank you for sharing your feedback and experience at Tend. We appreciate your year of service at Tend. Coworkers are always the top positive reason for loving Tend that our team members share on our internal engagement surveys. We know getting integrated to a new company is challenging, and we do have a robust onboarding plan for each role. We search for the best talent and believe a diverse team with various experience industries and levels rounds out a productive and happy team. We are eager to provide support and training to ensure our teams are successful in their roles. The Member Engagement team is composed of empathetic, detail-oriented team members helping our members as a first line communicator. THis team does a great job partnering with studio operations to ensure a good member experience. Thank you for your feedback and please let us know if you would like to continue this discussion, email us at people@hellotend.com.

Ontdek andere reviews over Tend

5,0
27 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Fun environment!! I love my team and patient base. Great marketing and support system.

Minpunten

Being in the dental field for a while now I had not found a dental family where I felt heard and Tend offers that. No complaints on my end!

avatar
Reactie van Tend
1w
Thank you so much for this! We love hearing that you've found your dental family at tend — that sense of belonging is something we work hard to create in every studio. Your feedback on team activities is noted, and we're always looking for more ways to bring teams together. So glad to have you with us!
1,0
25 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

There are none. It's all fake.

Minpunten

If you're a dentist make sure to hit quota. It's not about health It's about margins. If you're a hygienist be prepared for burn out and also hitting numbers or you get placed on a PIP. If you're a manager be prepared to not have leadership elevate you yet make you know you are a bad performer if you can't make your office hit numbers. Nobody cares. Tend is so toxic. So toxic. It runs on toxic people. But on a good note we all pay the piper and someway or another even in your career consequences meet you at a crossroad. They had so many chances to fix the ill will. But look who's still standing in certain positions 🤔 Who's the common denominator... To everyone at Tend, it's true some people are not cut out for some jobs. Thats okay, but you should never let anyone disrespect, belittle or take away your grit. That's what Tend does do their employees. Without transparency, conversations with HR, documents, documents, to avoid getting sued, almost giving cult vibes lol, at the expense of human understanding, growth and development which they swear they have. Personally I wouldn't sit in a chair as a patient knowing my hygienist os under pressure. I would second guess all the treatment. Humans are being put in ortho with doctors that have no experience. Its like open the gates for the cows. Come one come all. But as mentioned, the intent can be hidden behind the pretty walls but the industry is small and like I said everyone pays the piper. Tend is toxic to employees and public.

2
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Reactie van Tend
1mo
Thank you for taking the time to share this. I want you to know it was read carefully and not dismissed. The feelings you've described — of not being supported, of pressure without recognition, of wanting more transparency — are things I take seriously. That is not the experience we want anyone to have at Tend, and when it happens, it matters. I won't try to address every point here, but I do want to say directly: our people deserve to feel respected, developed, and heard. Where that hasn't happened, we have work to do. I'd genuinely welcome the chance to hear more from you. Please reach out to me directly at people@hellotend.com if you're open to it. Miriam Scholes, Chief People Officer
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