Dysfunctional failing business - werkgeversreview Anonieme werknemer bij Tend

1,0
27 mrt 2025
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Only work here if you absolutely have no alternative. Even then, make it short term while you search for a better opportunity.

Minpunten

I'd be shocked if Tend is still in business by end of 2025. The business is not profitable and they continue to cut corporate overhead without understanding how the business functions or how it will negatively impact their ability to obtain profitability or deliver a positive patient experience. There are very few people left in the company that do actual work to try and grow the business. Most of the employees that actually cared to put in the effort to grow the business are long gone. the CEO non existent and fails to provide general strategic direction or communicate with his employees at all. The entire C suite and founding members have left the company because of his inability to lead effectively. The culture and morale of the company is beyond repair. If you join Tend, expect that you will be doing the work of at least 3 people that quit before you. They are losing money by the day with impatient investors that will pull the plug any day, so don't expect fair compensation or merit increases to keep up with cost of living. While nice, the HR team is robotic and well aware of the systemic issues but powerless to do anything about it. Read through the glass door reviews and you will see a consistent theme.

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Reactie van Tend
1y
Thank you for taking the time to share your perspective. We recognize that some former employees feel strongly about their experience, and while we don’t agree with the overall characterization, we understand that passionate feedback often comes from a place of wanting to see change. Tend continues to evolve, and like many companies, we’re navigating a dynamic environment while remaining focused on delivering great patient care and creating a meaningful experience for our team members. We’re grateful for the individuals who contribute to that mission every day. We’ll continue listening, adapting, and moving forward - guided by input that’s constructive, solution-oriented, and aligned with our commitment to long-term growth and improvement. Thank you again for your feedback and please let us know if you would like to continue this discussion, email us at people@hellotend.com.

Ontdek andere reviews over Tend

5,0
27 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Fun environment!! I love my team and patient base. Great marketing and support system.

Minpunten

Being in the dental field for a while now I had not found a dental family where I felt heard and Tend offers that. No complaints on my end!

avatar
Reactie van Tend
1w
Thank you so much for this! We love hearing that you've found your dental family at tend — that sense of belonging is something we work hard to create in every studio. Your feedback on team activities is noted, and we're always looking for more ways to bring teams together. So glad to have you with us!
1,0
25 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

There are none. It's all fake.

Minpunten

If you're a dentist make sure to hit quota. It's not about health It's about margins. If you're a hygienist be prepared for burn out and also hitting numbers or you get placed on a PIP. If you're a manager be prepared to not have leadership elevate you yet make you know you are a bad performer if you can't make your office hit numbers. Nobody cares. Tend is so toxic. So toxic. It runs on toxic people. But on a good note we all pay the piper and someway or another even in your career consequences meet you at a crossroad. They had so many chances to fix the ill will. But look who's still standing in certain positions 🤔 Who's the common denominator... To everyone at Tend, it's true some people are not cut out for some jobs. Thats okay, but you should never let anyone disrespect, belittle or take away your grit. That's what Tend does do their employees. Without transparency, conversations with HR, documents, documents, to avoid getting sued, almost giving cult vibes lol, at the expense of human understanding, growth and development which they swear they have. Personally I wouldn't sit in a chair as a patient knowing my hygienist os under pressure. I would second guess all the treatment. Humans are being put in ortho with doctors that have no experience. Its like open the gates for the cows. Come one come all. But as mentioned, the intent can be hidden behind the pretty walls but the industry is small and like I said everyone pays the piper. Tend is toxic to employees and public.

2
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Reactie van Tend
1mo
Thank you for taking the time to share this. I want you to know it was read carefully and not dismissed. The feelings you've described — of not being supported, of pressure without recognition, of wanting more transparency — are things I take seriously. That is not the experience we want anyone to have at Tend, and when it happens, it matters. I won't try to address every point here, but I do want to say directly: our people deserve to feel respected, developed, and heard. Where that hasn't happened, we have work to do. I'd genuinely welcome the chance to hear more from you. Please reach out to me directly at people@hellotend.com if you're open to it. Miriam Scholes, Chief People Officer
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