Didn't feel customer focused - werkgeversreview Customer Service Advisor bij Tester Work

5,0
22 feb 2020
Aanbevelen
Goedkeuring directeur
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Pluspunten

Good bonus program with potential to make 2k on your basic without much effort

Minpunten

Inconsistent management. You would get conflicting advice from different team managers. In training the advice was to try to sell add-ons, my first team leader also pushed this, my second team leader chastised you for not selling in line with a customer's needs, third manager would try to second guess the customers needs (you would explain a product and ask if they would like it, if they agreed and the manager was listening in and didn't think, say, an admin assistant didn't need a courtesy car, they would come down on you, fourth didn't care at all. This was a few years ago so the culture could have changed but based on recent Facebook posts... I'm not sure that it has.

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5,0
3 mrt 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Flexibility and variety of projects type you get exposed to.

Minpunten

could be steadier and it would be perfect!

5,0
2 jun 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

They’re fair, and it is your duty to read the full worksheet for your assignments. Don’t diss them for that, follow protocol. They pay out as prescribed, and give you bonuses if you catch a bug regardless of if you catch a bug or not, they just want to perform the prescribed test cycle. Recently got $60 even though my bug was a duplicate of the first— so I didn’t get $68 just $60. All well, right? Haha, that’s how it roles with this employer, and they’re fair.

Minpunten

The beginning of being “smoked” overtly feels and acts like one is getting hazed by a fraternity at first. They could work on that behavior for no recruits and employees (I get the scare tactic to get true talent onboarded but it stifles that a little)

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