Run fast - werkgeversreview Customer Service bij The RealReal

1,0
16 okt 2019
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Seeing the interesting fashion that comes in on consignment! Celebrity clientele

Minpunten

PAY!!! No employee perks or discounts, Work life balance is terrible , communication between recruitment and actually in store leadership are not consistent. So many things you are told/ offered changes when you actually start working. This position does most of the work in the store and the least paid helping every single department with sales, scheduling appointments, even the cafe sometimes, handling returns, ALONG with the actually customer service role. Management is catty and talks to everyone about your performance but you do the whole development thing or feedback doesn’t exist. If you express your concerns about the job you’re actually encouraged to quit so it seems like there’s not changing any of these cons anytime soon. There’s no structure here if you’re like myself used to working in more structured companies this is not the place. It’s a new company obviously and has a lot of work that needs to be done I’m currently in my last two weeks resigning soon. Stylist aren’t actual stylist (sales associate) I would apply there more pay hourly and bonus and less work to do in this role.

Ontdek andere reviews over The RealReal

5,0
8 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Minpunten

When you don't reach your goal, they do get on you/

2,0
13 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Minpunten

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

1
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