OK - werkgeversreview Customer Service Representative (CSR) bij Tithe.ly

Amazing community of mission-minded employees

Rapidly changing focuses and expectations can be frustrating

Accommodating work-life balance Generous time off for employees (requiring 4+ years of seniority) Competitive product pricing (at the time of posting, $119 for All Access), which positions Tithely as a budget-friendly option for churches. However, any price increases beyond this could diminish that unique advantage.

Several issues seem to be contributing to instability: Multiple "restructuring" layoff events suggest financial strain or investor pressure (e.g., Accel-KKR); optics concerning, though speculative. Software bugs outpace fixes, eroding trust in Tithely, Elvanto, and Breeze—e.g., poor form/giving integration, website security gaps, and incomplete unification post-acquisitions (Elvanto 2018, Breeze 2021). Marketing highlights non-functional features; "Simply Serve" slogan misses the mark. Perception of inequity gaps in accountability between support/engineering teams and executive-level management. Internal E-NPS scores aren't publicized, despite leadership claiming satisfaction.