Almost surreal - werkgeversreview Anonieme werknemer bij Toolots

Inconsistency in almost every field imaginable. Misinformation on roles and responsibilities was my introduction to the company, I applied for a position that I was informed was available and needed filling "immediately". Months later (yes, months later, on a position they needed filled "immediately") I'm finally contacted again and after more consideration had been made regarding my skills by the hiring manager, I was offered a different position and this was not only noted via email exchanges, but on the official paperwork I was to sign as well prior to starting, including a different starting pay amount (I was actually paid somewhat less). So I ended up in a position I wasn't hired for, and to make this even more upsetting, not even a couple months in and the position I was hired for was just given to someone else in my department, whom had transferred quietly. Every day until my last I got to see this person working under the title I was hired for. Honesty is selective, the higher up on the chain you are / more liked you are will enable you to learn things about other employees, such as their faults as described by others, the truth about the situations currently at hand. I was also not aware until a few days into my job here that I was going to be managing hundreds of orders for not one, not two, but FIVE companies, thats not including orders from eBay and Amazon either which I was never trained to handle, not to mention I had no opportunities to even learn much about the machines or really any of the products we carry to learn unless I watched a video we had on the product on our website because I was told we can't be in the Warehouse much since we need to be at our phones (including me, there was only 4 people total in my department), I even got told I can't be wandering the WH too much, then not even a month or so later the CEO himself berates our management via group chat asking why we don't go into the WH to learn about our products. Nothing is clear to us until the last minute and its always followed by some sort of consequence. A couple weeks before the end, the manager posted some document into the group chat, tagged all the department managers and its essentially a long-winded letter further pushing "Management must be result-oriented". Stress levels are present among too many people, its far too high for so many of the employees, especially a newcomer. I felt like I was going to lose it on most days simply because I had little direction and knowledge on how to move forward. Even some department management has expressed frustration on several occasions about the work day, making small comments about "things falling apart", "not gonna survive", "whats happening??" and a other similar gestures that could easily cause worry to those listening nearby. This hit my confidence quite hard as an employee, how can I trust my future at a company if the higher ups are displaying fear and uncertainty in their body language. To see the those working longer than most (especially in higher spots) act this way makes it pretty clear that its been an ongoing situation for some time and further prompts one asking themselves, "is this really where I need to be?". Assistance on tasks that I need help with at that moment comes at a terrible inconsistency as well, to the point where I felt like I was a burden for seeking assistance, I'd get looked at as if I was unwelcome for even needing help, as if I should have already been at their level and all I was doing was annoying someone. At times I get talked to like they were already finished speaking to me before the conversation started. You never talk to a newcomer this way, especially when you offer yourself as a point of assistance to them. Doesn't help that there was only one manager in my department and the next best employee in that field has a habit of venting over what is and isn't their job to both coworkers and customers whenever they complain to them, which has even lead to notes being left on orders by this rep who has no problem stating they does not wish to continue bothering with the situation, which leads to me or someone else taking the call and getting all the heat from the customer because they were given false information by that rep, or were never given a follow up as promised to them and over the duration of my time there, this rep would only seem to answer on their own accord if the call went to their phone first or if the rep was told that the customer specifically asked to speak to that rep. I noticed another change in my department not too long after I started where suddenly all the calls were coming in on my line first, I even had this confirmed and I thought this was a simply outrageous because now not only was I new and still undergoing training, but now I had an even harder time keeping up with even more calls, and keeping up with notes, follow ups, inquiries that customers wanted answered THAT SAME DAY, sometimes within the hour and in many cases I was unable to give some customers an actual answer (this was far too often and ended up in routine disappointment because I was unable to get an answer to them in a "timely" manner from whom I had reached out to, but the blame was placed onto me anyways, go figure). I was told training happens on a weekly basis, but this was not true either and while I had most of the basics covered, I still had to learn most of them through trial and error that, on quite a few occasions, felt like a grand mistake because I would get a lot of curveballs I was not prepared for at all. To get training on a task, I would ask how a certain procedure works, I won't get much of an answer on where to click and what to write or whom to speak to unless it was clear to everyone else nearby, it was like nobody really had time to stop what they were doing to assist/train me because it would mean falling behind on work they were already behind on. Its not efficient for someone to learn their way around the company through constant slip ups and error that would essentially affect your longevity at a company regardless of you being new and depending on who I asked and when, it seemed to be at their expense to bother explaining something to me. I'm the one who is new and assumes I must rely on those within my own department to understand what is required of me. If I'm being talked to like you can't make time to take care of something that is work related, then I find it a bit difficult to see you as reliable down the line. HR was practically nonexistent, roles among many were switched several times within my duration here, it was like trying to solve a never ending puzzle. I was laid off by someone in the IT department, which was, at the very least, shocking and unsettling. I thought I had seen it all up until this point, which was, to me, far more mind blowing than me being let go, which is saying a lot.