The job is ok - werkgeversreview Customer Service Associate bij TouchPoint Support Services

Organized systems & structure. Fun programs and great benefits

Lack of creative freedom in certain aspects

I liked (most of) my fellow coworkers

After adjusting for inflation, my raise was a paltry <0.2%. I was told that was actually"very good." This was before it was announced that Touchpoint hit record profits. They also committed flagrant violations of labor law by telling us we weren't allowed to discuss salary amongst each other. Management was very poor during my time there. Lack of clinical knowledge and support made critical staffing periods much harder. We felt micromanaged when everyone was just trying their best. If you stood up for yourself or had a different idea, it was shot down. The morale was low and many people left for better opportunities. KPIs are a waste of time.