Absolutely Heartless Corporation, Avoid at all costs - werkgeversreview Senior Software Engineer bij TransUnion

1,0
22 dec 2025
Aanbevelen
Goedkeuring directeur
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Pluspunten

Salary, Bonuses, Flexible Time Off are competitive

Minpunten

TransUnion boasts that we're all about "culture, values, diversity, etc" but that could be farther than the truth. These words that have no weight at all. Hard workers are treated like nothing more than a BOTS, and expendable assets. And when they decide they need to save a little more money, instead of restructuring or coming up with a real plan, they just lay you off, no matter how dedicated or length of service and their mission which is to line their pockets from your hard labors. Management and Senior management are the worst human beings I've ever worked with. Management doesn't care about people below them other than them doing only things that make them look good. They don't lift a finger to do anything other than talking down to you and make themselves look good to their managers. Workers are sometimes forced into new positions that they didn't want that are total insults to skills and level of expertise just to fill gaps. Watch out, because if the janitor leaves, they may force you to take his position, not joking. Layoffs are as common as quarterly town hall meetings. Real communication from the top (other than, "Wow, look at how much money you made us up here") is non-existent to people that do the "real" work that keeps this company actually making money for them. Working here has been the worst most degrading and unprofessional experience of my entire career. I've had long conversations with many peers and we all have similar experiences. Real jobs are being replaced with Ai and more overseas contractors on a regular basis. So many incredibly talented people have been cut it's a wonder we are still in business at all. Job security is a non-existent concept.

Ontdek andere reviews over TransUnion

5,0
18 mrt 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The interview process was very smooth and the recruiter responded back fairly quickly

Minpunten

After the first assessment, it took some time to hear back from them

3,0
10 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Minpunten

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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