Could be better - werkgeversreview Customer Service Representative bij Tucows

2,0
21 jun 2020
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- work from home option even before the pandemic - cool coworkers - free food when in office

Minpunten

- management needs work. A LOT of work. It’s hard being completely open with management about issues since job security is non existent. - “seniors” which are the supervisors lack diversity. Mainly white males and not enough women or people of colour. This is really showing of a company especially at a time like this. A BLM post does not suddenly fix your diversity issues. -no opportunities for growth. Yearly raises are literal pennies even if you have done well throughout the year. - management again. - the CEO is basically a ghost we hear about every once in a while. - clear priority goes out to their Toronto office. No room for growth in their St. Catharines office. The building is outdated and frankly seems unsafe. - their best employees still don’t feel as such. There’s not enough gratitude and if there is, it’s all words. The company is well off enough to give more to the employees rather than slashing customers bills for absolutely no reason. - you will feel overworked immediately when you start the job

Ontdek andere reviews over Tucows

5,0
27 mei 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great people to work with at hover

Minpunten

I have faced no cons until now

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Reactie van Tucows
1y
Hi there! Thank you for leaving a review. We are happy to hear that you enjoy working at Tucows!
2,0
13 jul 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I was able to accomplish a lot during my time there, and cross-functioning teams that I worked with were always appreciative of my efforts and contributions.

Minpunten

Colleagues were generally unwilling to help onboard or explain technical details, and there was little interest in taking ownership of the project beyond dictating their preferred approaches. Support for learning or adopting technology was severely lacking, and team contributions to actual development work were non-existent (commit log during this time period can prove this). Discussions often drifted into lengthy debates on theoretical or unrelated technical topics rather than focusing on practical solutions. Overall, it felt like there was more emphasis on control than on genuine teamwork or shared progress. There also seemed to be an ongoing struggle among team members to assert themselves as leaders, with more focus on dictating how they think software should be built and teams should function (with continual emphasis on their expertise and where I sit in the team hierarchy) rather than delivering high-quality software. Even after raising concerns, the toxic atmosphere persisted, as some seemed more interested in positioning themselves as leaders to compensate for their lack of technical ability.

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