Foundation Issues - werkgeversreview Contact Center Representative bij UCHealth

2,0
13 nov 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work-life balance is alright considering you don't have to think about work outside of work.

Minpunten

UCHealth does the bare minimum for employees and they have unrealistic expectations. The worst of their policies includes the PTO policy for representatives - time off for Federal Holidays comes out of employees personal PTO bank, time is not granted for required holidays off. Additionally representatives are expected to find impossible solutions for patients and are expected to be verbal punching bags when no solutions can be found, this includes scheduling solutions, medications, referrals, and many more.

Ontdek andere reviews over UCHealth

5,0
4 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Supportive company. Great educators. Great coworkers on the floor I worked on. Felt safe, and up to date on current practice.

Minpunten

Lack of techs. High turnover.

1
2,0
20 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

High Acuity patients Maintain Skillset Job security

Minpunten

Too many patients in a day and not enough time to spend with them. Minimal admin time to manage InBasket and patient needs. Frequently need to juggle a full and complex patient schedule with urgent test results and care coordination. Have to use personal PTO to cover holidays and any time the clinic is closed due to circumstances outside of our control. (weather, power outages, etc) Annual performance Bonuses are now being determined by online patient feedback scores.

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