Pluspunten
the pay isn't terrible but certainly not worth the work you put behind what it is that you do. You get bonuses sometimes IF you aren't on any correctional path-which they absolutely love to put people on.
Minpunten
Where do I even begin? There is absolutely NO consistency among the leaders what so ever. One team your work is exceeding. Another team it is below average. Not to mention that they change your leaders and team and schedule and location of your work space ALLLLLLL THE TIME!!! You can literally NEVER do enough to please this monster of a place unless you kiss butt and are friends with people in management which you have to be of a certain cookie cutter of people to do that. Even though they say it is a place that accepts all kinds of people. Be a little different and you will see quickly that is not the case. They constantly add more work load to your job description and give you work from other departments that make more money than you do in a general customer service role but you do twice as much work in that sort of role. They will change your work schedule with little notice. You do get to bid on a work shift but if you are new or if you are on correctional path (for all sorts of stupid reasons) you will not get the shift you want. Now I have worked customer service roles before and talked to a lot of customers, however I am here to tell you that these are literally the WORST and MEANEST customers I have ever encountered. The company has TRAINED the customers to act like they do because they know if they throw around the word cancel or if they pitch a big enough fit about something that is 100% the customers fault that they will do exactly what it is that they want. They say you have empowerment here and it is a lie. If you tell a customer they cannot have a credit for a valid reason and they escalate, you can be certain that not only did they give the customer the credit they apologize for how YOU acted doing YOUR job correctly. I was so miserable here that I cried a lot in the car before work. Everything you hear happy about this place is from jaded people drinking the koolaid or who are completely fearful that if you say anything negative about this place that you will be fired. Which is a good assumption because I have seen people get written up and nearly fired for so much as SIGHING after a call.