WORST EXPERIENCE OF MY LIFE - werkgeversreview Store Manager bij Universal Store

1,0
3 okt 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- 40% discount - paid for functions - salary - bonus scheme (if you were ever able to achieve it)

Minpunten

Upper management pushed me to the point of mental exhaustion. I was constantly belittled and told I wasn’t good enough for my job and the state manager very clearly had a personal issue with me and in our last conversation attacked my personal character. They have no sense of work / life balance. You’re expected to do everything and nothing all at once and never given any encouragement or praise. They clearly pick and choose favourites and are not willing to adapt. Any feedback they do get, they don’t take on board and instead weaponise it to belittle the team members even more. This along with the fact they have no awareness around the current economic state of the world and are constantly pushing unattainable budgets onto managers and then once again belittling their abilities to do their jobs. When I raised that my budgets needed to be lowered for factors such as a drastic drop in foot traffic compared to the previous year in lockdown I was told it was a me issue if I wasn’t making enough money. I was told I didn’t care about my store or my team but in the same breath was told we were pulling figures never seen in that store. Stock was an absolute joke as well as the overall closing procedure. The company is the worst company I’ve ever worked for. If they don’t like you then they do everything they can to make you feel so uncomfortable you leave

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4,0
1 jun 2021
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

great environment and great vibe

Minpunten

sometimes it can get a bit hectic and stressful

1,0
10 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The pay, the clothes and in-store team

Minpunten

Working at Perfect Stranger was one of the most emotionally exhausting jobs I’ve ever had. The only thing that kept me going was my in-store team, they were genuinely supportive, positive and the best part of the role. Unfortunately, everything above store level made the experience incredibly stressful and draining. The expectations placed on Store Managers are unrealistic and constantly shifting without clear communication. You’re held accountable for everything, but given almost no consistent support or structure. Feedback often feels abrupt, reactive, and overly intense for issues that could be solved with simple coaching. It creates a constant sense of pressure and anxiety, where you feel like you’re bracing yourself for criticism over even the smallest things. Another difficult part of the role was being pushed to follow customer service scripts that often felt uncomfortable and invasive. We were expected to ask customers personal or overly probing questions that didn’t feel natural or appropriate in a normal retail interaction. It put unnecessary pressure on staff and made both team members and customers uncomfortable, but the expectation to enforce it never changed. The emotional toll of this job is significant. You carry the full weight of the store with little reassurance or direction, and the constant pressure makes it hard to maintain any kind of healthy work–life balance. Instead of feeling supported, you often end up feeling scrutinised, overwhelmed, and mentally drained. Retail should not feel like this. The store teams themselves are amazing and deserved better support and stability. But if you care about your mental health, emotional wellbeing or long-term stability, I would strongly caution you before stepping into a management role here. The stress, inconsistency, and emotional pressure outweigh the positives.

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