Pluspunten
-2 week Covid sick pay -Team members are collaborative and are there to support each other -Operations managers are responsive and are willing to work with employees on any issues/problems that may arise
Minpunten
Hiring and Ops Team: -Job descriptions and interview process is misleading. Payments associates are working in glorified call center conditions. If I knew this during the interview process I would not have accepted the position. -Operations team is not treated equal to other departments -Operations team is required to work most holidays without alternate days off. -HR team is disorganized and often dismissive/slow to respond to urgent concerns Benefits/Pay and Culture: -payments associates not paid a living wage -will get trained on additional skilling and responsibilities without pay increase -PTO accrual rate is below the national average, you will only have 2-3 out of the allotted 10 days of PTO accrued after working 6 mos. -There is often a forced woke culture at Upstart. In company wide meetings and messages it will be stated "that we do everything we can to support our Upstarters" when often the basic needs of employees are not met. Can often be ableist and at times racist. Internal movement very difficult: -If you want to apply to an internal position, you will only be considered if you have already been working at your current role for 6-8+ mos. -This applies even if the you are more qualified for the new position