Excellent company to work for - werkgeversreview Customer Service Representative bij Ventrica

5,0
7 mei 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I have worked for the company for over 2 years and have enjoyed every minute. Excellent training and development provided, work/life balance that really works, and even working remotely, you are always made to feel like your opinions matter.

Minpunten

No pay increases for overtime or bank holiday's

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2,0
24 jul 2020
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great co-workers and some good staff incentives

Minpunten

Frequently moved to different campaigns, irregular schedule and questionable management on some departments

2
avatar
Reactie van Ventrica
3y
Thank You For Your Feedback we are looking at all shift patterns to improve this
2,0
9 mrt 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Fully remote work, which offers flexibility and eliminates commuting. The company provides structured training when starting the role, and the IT systems are generally well organised and easy to use.

Minpunten

Work management is handled by individuals who are familiar with the system, but they are often not adequately prepared to provide the level of support needed during periods of high demand and stress. As a result, employees may sometimes feel unsupported when workloads intensify. The system used to request holidays and time off is not always reliable, which can make it difficult for employees to plan their leave or organise personal time in advance. Although the role is fully remote, employees are expected to use their own equipment, which may require personal investment in computers, keyboards, and other necessary tools. The company places a very strong emphasis on performance targets and results, which can create a highly pressured working environment. Opportunities for professional development or career progression also appear to be limited. At times, the overall atmosphere can feel challenging, and there could be more focus on fostering a healthier and more supportive workplace culture. Additionally, the salary level is relatively low considering the demands of the role, and there is no clear rota system that fairly distributes time off during public holidays.

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