Great place to work - werkgeversreview Technical Support bij WP Engine

4,0
8 jan 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Working as a tech support employee for WPEngine has been a truly positive experience, despite the low salary. I have consistently received support and resources from management and my coworkers, which has allowed me to effectively assist our customers and resolve their issues. The company culture values professionalism and customer satisfaction, and I am proud to be a part of a team that upholds these standards. I have personally experienced growth and development in my technical skills and customer service abilities during my time with WPEngine. While the salary may be lower than at other companies, the opportunity for professional growth and the positive company culture make up for it. Overall, I have thoroughly enjoyed my time working as a tech support employee for WPEngine and would highly recommend it to others in the field.

Minpunten

One of the main cons, is the salary. While the opportunity for professional growth and the positive company culture are major perks of working in tech support, the salary does not always reflect the important work that we do. It is my hope that management will consider increasing the salary for the tech support department to better recognize the value that we bring to the company. Despite this, I have thoroughly enjoyed my time working in tech support and am grateful for the opportunity to be a part of such a dedicated team.

Ontdek andere reviews over WP Engine

5,0
20 jan 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Minpunten

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

avatar
Reactie van WP Engine
5mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
4,0
22 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good comp plan, flexibility regarding in office expectations, good benefits

Minpunten

Lots and lots of change that didn’t align with putting employees first. Very cliquey.

avatar
Reactie van WP Engine
3d
Thank you for sharing your experience and perspective. We appreciate hearing both what is working well and where you believe we can do better. We're pleased to hear that you valued our compensation, benefits, flexibility, and approach to workplace expectations. We recognize that periods of significant change can be challenging. As our business continues to evolve, we strive to make decisions that position the company for long-term success while supporting our employees through transitions. We understand that change can impact morale, particularly when its purpose or benefits are not always immediately clear. We will continue working to improve our communication, transparency, and support throughout these periods. We're also sorry to hear that your experience with our culture felt cliquey. We are committed to fostering an environment where employees feel included, connected, and able to contribute fully, regardless of team, location, tenure, or role. Creating a strong sense of belonging requires ongoing attention, and feedback such as yours helps inform those efforts. Thank you again for sharing your perspective. Employee feedback plays an important role in helping us learn, grow, and create a better experience for all employees.
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